We offer a full suite of customer service solutions including:
• 24/7 Live Answering Service
• Answering Services
• Inbound Email Processing
• Virtual Receptionist
• Online Order Fulfillment
• Call Center Solutions
• Technical Support
• Scheduling & Reservations
• Disaster Preparedness & Business Contingency
Usage based billing is the easiest and most efficient way to spend your dollar with a call center; especially if many of your calls generate revenue.
With AnswerFirst you pay a low base rate each billing cycle, much like an access fee.
The base rate provides 24/7 access to our agents, a unique nationwide toll-free number and an unlimited web portal through which instantaneous account information is available.
Speak to one of our Sales Representatives: 1-800-645-2616
Answering Services are really cost effective ways for businesses to handle after hour calls or when staff are unavailable. Did you know one third of callers to your business will not leave a message if the call is answered by a voice mail? An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional answering service staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.
Inbound Call Center Services
Call Center Services provide a broad spectrum of benefits for many businesses such as technical support and customer service. Our customer service support representatives can field support calls transparently as though they worked directly for your company. Questions can be answered; trouble tickets logged and registration keys can be issued. Our services allow you to make your support available to your customers 24 hours a day, 7 days a week! As a fully web-enabled call center, we can provide this support through the web or through more traditional telephony connections.
Telephone Answering Excellence
Our answering service agents are energetic, efficient and motivated. Their ability to handle client calls as if they were an actual extension of the client’s office is what separates AnswerFirst from the average call center. Our training program is a continuous and essential part of our company’s mandate to provide our clients the best personal communications service. Agents are hired based on experience and skill levels, with a special emphasis on displaying a ” May I Help You ” attitude. Compare us to our competition and you too will see the AnswerFirst difference.