Services

We offer a full suite of customer service solutions including:

• 24/7 Live Answering Service
• Answering Services
• Inbound Email Processing
• Virtual Receptionist
• Online Order Fulfillment
• Call Center Solutions
• Technical Support
• Scheduling & Reservations
• Disaster Preparedness & Business Contingency

We build long term relationships by providing the highest level of service, not by making you sign a contract.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

Live Operator Answering Services

All rates are 24/7 and include toll-free access anywhere in the continental U.S. There are never long distance fees for outgoing calls. We save our clients money every year by providing holiday, weekend and night coverage at no additional cost. Every account also comes with free voice logging, message archiving and custom announcements.

Most setups will be complete within 72 hours from receipt of signed contract, setup forms and payment . Emergency setup is available – additional fees apply. We collect first month’s base rate, setup fees and a security deposit if client is paying by check upon acceptance of contract. Clients using credit card billing are not required to maintain a security deposit.

Messages may be delivered at no additional charge in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, text message, fax each as taken or delivered to a voice mailbox.

Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs.

Fax summaries and E-mail summaries are available for all accounts.

Live Operator Inbound Call Center Services

AnswerFirst offers a variety of inbound live operator call center services. The standard rate is the same as noted above for live operator answering services, but setup fees differ based on client need. Please visit our corporate site for specific setup information relating to these specific services:

Order Entry Services
Technical Support
Customer Service
Scheduling Services

For client’s looking for real-time credit card processing for reservations or order taking services, please click on the link below to learn more about the costs associated with this service.

Real-Time Credit Card Processing

Looking for more information?

Contact us today at 1-800-645-2616 or fill out our online request for more information and we’ll send you our pricing and plans packet today!