Services

The problem for many businesses is that while they appreciate the potential of doing business on the Net, it is difficult to determine the best way to start off or to promote and support your current e-business.
Essentially, doing business on the Web can be broken down into four main requirements:

On-Line Store
The obvious requirement is an on-line store, or commerce-enabled website where goods or services can be described and selected, data can be warehoused and mathematical calculations can be performed.
Payment Processing
While it is possible to run an on-line store without accepting on-line payments, this is cumbersome and rarely successful. Accepting on-line payments is therefore essential and at the moment this means credit cards. Commonly this is done by utilizing a payment-processing portal, such as Verisign. Collected monies are then credited to the client’s merchant account.
Shipping/Order Fulfillment
OK, so you’ve made your sale and now you’ve got to deliver the goods. Just package them up and ship them off. Easy – except what happens if you get dozens or hundreds of orders a day? Fulfillment houses fill this void. A fulfillment house stores, sorts, packages and ships your products to your clients.
Customer Service
Sales, Support, Complaints, Returns – The biggest complaint about e-commerce is the poor level of customer service in the event of problems, or for the customer reluctant to place personal information on a website. 24 hour, 7 day-a-week support is not an option, it is a necessity for any successful e-business. Once you have entered the 24 hour-a-day world of global e-business nothing else will suffice.

There is not any one way to start up or grow an e-business, but any business plan, even if drawn up on the back of an envelope, should address these four topics. With this in mind, we invite you to put our years of experience and knowledge in e-commerce to work for your business. AnswerFirst offers a full suite of services including, but not limited to, all of the items mentioned above. For pricing information on order entry accounts, please CLICK HERE to be directed to our corporate website where the most current and detailed information is available.